Privacy Policy – learn.practicalportuguese.com

Last updated: 18 September 2026

1. Who we are

This Privacy Policy applies to learn.practicalportuguese.com, the online learning area operated under the name Practical Portuguese.

Our main website is:

practicalportuguese.com

Practical Portuguese is operated by an individual established in Portugal.

For privacy-related questions, requests or further information, please contact: support@practicalportuguese.com

For the purposes of applicable data protection law, Practical Portuguese is responsible for determining how and why personal data processed through this Learning Area is used.

2. Scope of this Privacy Policy

This Privacy Policy explains:

  • what personal data we collect;
  • why we collect and use it;
  • the legal bases we rely on;
  • which service providers may process data on our behalf;
  • how long data may be retained;
  • how cookies and similar technologies are used;
  • how Google Analytics and Microsoft Clarity may be used;
  • your rights under applicable data protection law;
  • how you can contact us regarding your personal data.

This Privacy Policy applies only to learn.practicalportuguese.com.

Our main website, practicalportuguese.com, may use different technologies, cookies or services and is covered by its own privacy information.

3. Where personal data is collected

Personal data may be collected when you:

  • create an account on the Learning Area;
  • log in to your account;
  • access courses, topics or lessons;
  • complete exercises, quizzes or other learning activities;
  • contact us for support;
  • use or navigate the website;
  • interact with website features;
  • choose to accept optional analytics technologies through our cookie consent system.

Some technical information is also processed automatically when the website is accessed.

4. Personal data we collect

4.1 Account information

When you register for the Learning Area, we currently collect:

  • first name;
  • email address.

This information is used to create and manage your account and provide access to the learning content available to you.

We do not currently require additional personal information as part of the registration process.

Creating an account does not automatically subscribe you to marketing communications.

4.2 Learning activity and progress

The Learning Area may store information associated with your account, including:

  • courses or learning topics available to you;
  • lessons and topics accessed;
  • course and lesson progress;
  • completion status;
  • quiz participation;
  • quiz results or scores;
  • activity necessary to record your learning progress;
  • other information required to provide and personalise your learning experience.

This information allows you to continue your learning from where you left off and helps us provide appropriate learning materials and support.

4.3 Technical and security information

When you access learn.practicalportuguese.com, certain technical information may be processed automatically.

This may include:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • date and time of access;
  • login and session information;
  • technical logs;
  • security-related information;
  • cookies and similar identifiers;
  • website errors or technical events.

This information may be necessary to operate, secure and maintain the website.

5. How we use personal data

We may use personal data to:

  • create and manage Learning Area accounts;
  • authenticate users;
  • provide access to courses and learning materials;
  • record and display learning progress;
  • record completion of lessons, exercises and quizzes;
  • provide personalised learning content;
  • provide technical and account support;
  • maintain website security;
  • prevent fraud, abuse or unauthorised access;
  • diagnose technical problems;
  • improve website functionality;
  • understand how the Learning Area is used, where appropriate consent has been given;
  • identify usability or navigation problems;
  • improve the structure and learning experience of the website;
  • comply with legal obligations.

We do not sell personal data.

6. Legal bases for processing

We process personal data only where there is an appropriate legal basis.

Depending on the circumstances, this may include:

Performance of a contract or provision of a requested service

We may process personal data where it is necessary to:

  • create and maintain your account;
  • provide access to learning content;
  • record progress;
  • provide services you have requested.

Legitimate interests

We may process data where necessary for legitimate interests such as:

  • operating and maintaining the Learning Area;
  • protecting accounts and website security;
  • preventing fraud or misuse;
  • providing technical support;
  • maintaining the functionality and integrity of the service.

Where we rely on legitimate interests, we consider whether those interests are compatible with your rights and freedoms.

Consent

We may rely on consent for optional activities, including:

  • analytics cookies;
  • session-recording or heatmap technologies;
  • optional tracking technologies;
  • marketing communications, if introduced in the future.

You may withdraw consent at any time.

Legal obligations

We may process or retain information where necessary to comply with applicable legal or regulatory requirements.

7. Cookies and similar technologies

The Learning Area uses cookies and similar technologies.

A cookie is a small file stored on your device that may be used to remember information about your session, preferences or website activity.

We may use different categories of cookies.

Necessary cookies

Necessary cookies may be used for:

  • account login and authentication;
  • maintaining your session;
  • website security;
  • preventing fraud or misuse;
  • remembering essential settings;
  • operating WordPress;
  • operating LearnDash;
  • maintaining website functionality.

These technologies may be used without consent where permitted by applicable law because they are necessary to provide the website or service requested.

Analytics cookies

Where you consent, we may use analytics technologies to understand how the Learning Area is used.

These technologies may collect information about:

  • pages visited;
  • navigation;
  • session duration;
  • interactions;
  • device and browser characteristics;
  • approximate location;
  • usage patterns.

Non-essential analytics technologies are not intended to be activated before the required consent has been obtained.

8. Cookie consent and preferences

We use a cookie consent system to provide information about optional cookies and allow you to manage your choices.

You may:

  • accept optional cookies;
  • reject optional cookies;
  • select categories of cookies;
  • change your preferences;
  • withdraw consent.

Where available, a Cookie Settings control allows you to reopen and change your preferences.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

9. Google Analytics

We use Google Analytics to understand how visitors and users interact with the Learning Area.

Google Analytics may process information such as:

  • pages viewed;
  • navigation paths;
  • approximate session duration;
  • events and interactions;
  • device and browser information;
  • approximate geographic information;
  • technical identifiers;
  • IP-related technical information.

We use this information to:

  • understand overall usage patterns;
  • identify usability issues;
  • improve the website;
  • improve the learning experience;
  • understand which areas of the Learning Area are most useful.

Where required by applicable law, Google Analytics is used only in accordance with your consent choices.

We do not intentionally send names, email addresses, quiz answers or other directly identifying learning information to Google Analytics.

Google may process Analytics data in accordance with its own privacy and data processing terms.

You may change or withdraw your analytics consent through the website’s cookie settings.

10. Microsoft Clarity

Where enabled, we use Microsoft Clarity to understand how users interact with the Learning Area and to identify usability issues.

Clarity may provide features such as:

  • heatmaps;
  • click and tap information;
  • scrolling behaviour;
  • navigation patterns;
  • interaction data;
  • session recordings;
  • device and browser information;
  • technical session information.

We use this information to identify areas where users may experience difficulty and to improve the usability and structure of the Learning Area.

Clarity should not be used to intentionally collect passwords, private messages, payment information or other sensitive information.

Where appropriate, masking features are used to reduce the visibility of sensitive or potentially identifying content.

We do not intentionally send students’ names, email addresses, quiz answers or private learning information to Microsoft Clarity.

You may withdraw your consent at any time through the website’s cookie settings.

11. Learning platform and service providers

The Learning Area is built using WordPress and LearnDash and may rely on third-party services required to operate, secure, analyse or improve the website.

Depending on the service and configuration used, these providers may process personal data on our behalf or under their own applicable privacy terms.

Relevant providers may include:

  • WordPress – the content management system used to operate the website. More information about WordPress privacy practices is available in the WordPress.org Privacy Policy.
  • LearnDash – the learning management system used to provide courses, lessons, quizzes and learning progress functionality. More information is available through the LearnDash website and its privacy information.
  • Google Analytics – used, where consent has been provided, to understand website usage and interaction. More information is available in the Google Privacy Policy and in Google’s information about safeguarding Analytics data.
  • Microsoft Clarity – used, where enabled and consent has been provided, to understand user interaction through features such as heatmaps and session recordings. More information is available in the Microsoft Privacy Statement and the Microsoft Clarity documentation.
  • CookieYes – used to manage cookie consent and user preferences. More information is available in the CookieYes Privacy Policy.
  • website hosting providers;
  • website security services;
  • caching and performance services;
  • email services used for account-related communications;
  • other technical service providers necessary to maintain the Learning Area.

These providers may process personal data only where necessary to provide their services or as otherwise permitted by applicable law.

Where required, we use appropriate contractual, technical and organisational safeguards.

We do not sell personal data to these providers.

12. Preply students

Some users of the Learning Area may also be students who book private lessons through Preply.

Your Learning Area account is separate from your Preply account.

Information relating to:

  • lesson bookings;
  • subscriptions;
  • payments;
  • cancellations;
  • Preply messages;
  • Preply account activity

is processed by Preply under its own terms and privacy policy.

More information is available in the Preply Privacy Policy and Preply Terms of Service.

We do not use the Learning Area to process Preply payments or booking information.

Learning materials may nevertheless be assigned based on your private lessons or learning needs.

13. Marketing communications

Creating an account on the Learning Area does not subscribe you to a newsletter or marketing list.

If marketing communications are introduced in the future, they will be handled separately and only where there is an appropriate legal basis.

Where consent is required, you will be given the opportunity to opt in.

You may withdraw marketing consent at any time.

14. Third-party websites and external resources

The Learning Area may contain links to external websites, including:

  • practicalportuguese.com;
  • Preply;
  • educational resources;
  • dictionaries;
  • video or audio services;
  • other third-party websites.

When you visit an external website, its own privacy policy and terms apply.

We do not control the privacy practices of independent third-party websites.

15. Embedded content

Some learning pages may include embedded content, such as:

  • videos;
  • audio;
  • images;
  • interactive learning resources;
  • third-party educational tools.

Embedded content may behave as though you had visited the third-party website directly.

Depending on the service and your consent choices, the third-party provider may process information about your interaction with that content.

Where required, non-essential embedded services should be blocked until appropriate consent has been provided.

16. International data transfers

Some service providers used by the Learning Area may process personal data outside the European Economic Area.

This may include providers such as Google or Microsoft.

Where personal data is transferred outside the EEA, appropriate legal safeguards may be used, such as:

  • European Commission adequacy decisions;
  • Standard Contractual Clauses;
  • other transfer mechanisms permitted under applicable data protection law.

The exact safeguards may depend on the service provider and the destination country.

17. Data retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required by law.

Account and learning data

Account and learning progress information may be retained while:

  • your account remains active;
  • you continue to have access to learning materials;
  • the information is reasonably necessary to provide learning support.

When an account is no longer required, associated personal data may be deleted or anonymised, subject to any legitimate or legal retention requirements.

Technical and security data

Technical logs may be retained for a limited period where necessary for:

  • security;
  • fraud prevention;
  • troubleshooting;
  • system maintenance.

Analytics information

Analytics and user-experience information may be retained according to the retention settings configured in Google Analytics, Microsoft Clarity or other relevant services.

We aim not to retain personal data for longer than necessary.

18. Your privacy rights

Depending on applicable law and the circumstances, you may have the right to:

  • receive information about how your personal data is processed;
  • access personal data we hold about you;
  • correct inaccurate or incomplete data;
  • request deletion of personal data;
  • request restriction of processing;
  • object to certain processing;
  • request portability of your data where applicable;
  • withdraw consent at any time;
  • object to direct marketing;
  • request information about applicable international transfer safeguards;
  • not be subject to certain decisions based solely on automated processing, where applicable.

These rights are subject to the conditions and exceptions provided by applicable law.

To exercise your rights, contact: support@practicalportuguese.com

We may need to verify your identity before processing certain requests.

19. Complaints

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with a competent data protection supervisory authority.

In Portugal, the supervisory authority is: Comissão Nacional de Proteção de Dados (CNPD)

You may also have the right to contact the supervisory authority in the country where you live, work or where the alleged infringement occurred.

20. Additional rights in other jurisdictions

Users located outside the European Economic Area may have additional privacy rights under applicable local law.

Where such laws apply to our processing, we will respect the rights and obligations required by those laws.

Nothing in this Privacy Policy is intended to limit privacy rights that cannot lawfully be excluded.

21. Data security

We use reasonable technical and organisational measures designed to protect personal data against:

  • unauthorised access;
  • loss;
  • misuse;
  • alteration;
  • disclosure;
  • destruction.

Measures may include:

  • individual user accounts;
  • password-protected access;
  • encrypted website connections;
  • website security tools;
  • access controls;
  • software updates;
  • backups;
  • technical monitoring.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Users are responsible for keeping their login credentials confidential and should not share account access with other people.

22. Data breaches

Where a personal data breach occurs, we will assess the nature and potential consequences of the incident.

Where required by applicable law, we will notify the relevant supervisory authority and affected individuals.

23. Children

The Learning Area and Practical Portuguese learning services are intended primarily for adults.

We do not knowingly collect personal data from children through the Learning Area without appropriate authorisation.

If you believe that a child has provided personal data without appropriate permission, please contact: support@practicalportuguese.com

We will review the situation and take appropriate action.

24. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes to the Learning Area;
  • new learning features;
  • new analytics technologies;
  • new service providers;
  • changes to our business;
  • changes in applicable legal or regulatory requirements.

The latest version will always be published on this page.

Where appropriate, significant changes may also be communicated to registered users.

25. Contact

For questions about this Privacy Policy, your personal data, your Learning Area account or your privacy rights, please contact:

Practical Portuguese
Email: support@practicalportuguese.com
Website: practicalportuguese.com

Practical Portuguese is operated by an individual established in Portugal.

Last updated: 18 September 2026